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Organisational Development

Retention Management

In line with Organisational Development Strategies, the ICAS Retention Management programme is designed to thoroughly explore trends in employee decisions to leave an organisation, with the aim of enhancing an organisation’s understanding of its workforce and staff retention, particularly amongst scarce skills and previously disadvantaged groups. ICAS subscribes to a data-driven approach to staff retention and makes use of clinical skill and business expertise to elicit relevant information from exiting employees, while providing feedback on this information in a quantifiable format to allow for trend analysis. Recommendations are to be based on international and local best practice and will incorporate a strong business focus while also addressing any risk to staff retention arising from internal organisational structures. 

Top 3 Pressing HR and Talent Concerns
A strategically aligned Exit Interview programme can assist your organisation in understanding and managing the most pressing human capital issues in the current business environment.

Preparation
An Exit Interview questionnaire is developed and finalised to meet the organisation’s requirements in line with retention strategy. ICAS will assist with a communication plan in order to create an understanding and awareness of the Exit Interview programme with employees, highlighting the benefits of such interviews both for exiting employees and the organisation.

The Interviews
ICAS will be provided with the details of all exiting employees each month. Interviews will be conducted according to the agreed interview schedule. Data is recorded throughout the interview by the ICAS specialist consultant team. Data is recorded in a quantitative format to allow for stringent data analysis, and additional qualitative data is obtained and recorded to supplement the report with valid and relevant information. Our expertise in clinical facilitation, organisational development and business presents a strong basis for conducting exit and stay interviews which produce candid views, accurate trends and detailed recommendations for the way forward for an organisation’s retention strategy. The purpose of the stay interview is to compare data trends of employees who are still in the organisation with exit interview information to determine and verify correlations where evident.

The Report & Retention Strategy Development
Following the data collection process, ICAS compiles data from all interviews and produces one overall report outlining general themes and trends. Breakdowns according to divisions, employee level and demographic information will be provided to allow for the identification of specific risk groups. Confidentiality will, however, be maintained through a careful monitoring of numbers of exits per reporting cluster and demographic details provided. ICAS understands the importance of maintaining and retaining scarce skills and resources within an organisation and can therefore support clients by aligning client workforce planning objectives with relevant interview data. This will assist in developing a tailored retention management strategy that will support an organisational environment which encourages employees to remain within your workforce.


Stay Interview

A questionnaire is finalised with the department responsible for overseeing the stay interview process. Benefits of such interviews are emphasised and advertised to both participating employees and the organisation as a whole. Stay interviews are a voluntary process and can be conducted telephonically or through an electronic survey. Interviews will take place on an annual basis and data is recorded throughout the interview by the ICAS consultant. 

Exit Interview

The ICAS Exit Interview programme is designed to thoroughly explore trends in employee decisions to leave an organisation, with the aim of enhancing an organisation’s understanding of its workforce and staff retention, particularly amongst scarce skills and previously disadvantaged groups. ICAS subscribes to a data-driven approach to staff retention and makes use of clinical skill and business expertise to elicit relevant information from exiting employees, while providing feedback on this information in a quantifiable format to allow for trend analysis. Recommendations are to be based on international and local best practice and will incorporate a strong business focus while also addressing any risk to staff retention arising from internal organisational structures.

Reporting

ICAS firmly subscribes to a data-driven approach to staff retention and embraces a strong focus on gathering accurate data for this purpose. ICAS will use clinical expertise to elicit relevant information from employees, while providing feedback on this information in a quantifiable and qualitative format to allow for trend analysis. 

Recommendations will be based on international and local best practice and will incorporate a strong wellbeing focus while also addressing any risk to staff retention arising from internal organisational structures. 

HeadLine - Predictive Analytics

HeadLine can be integrated as a new generation Employee Relationship Optimisation tool to supplement your retention management strategy. It comprises of a series of products designed to rapidly identify specific risk characteristics at employee level such as the risk of retention. HeadLine has the ability to identify impending risks of retention, such as higher absenteeism, lower engagement and reduced performance, and will in turn offer the HCM manager the necessary insight and toolsets to mitigate the retention risk. 






Get in touch

For more information please contact us on +27 11 380 6800 or alternatively via email exits@icas.co.za for all Retention Management service enquiries.