ICAS Employee

Health and Wellness Programme

Employees thriving in wellbeing are more than twice as likely to say they always adapt well to change.

ICAS' vision is for businesses of all sizes to have an optimally functioning workforces that care for a business that cares for them.

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CAS' Employee Health and Wellness Programmes empower your employees to take control of their wellbeing, reducing problems at home and work and facilitating higher levels of productivity.

Your business and your workforce are constantly changing and evolving, which is why everything we do for you is tailored to change and evolve along with your organisation.

We strive towards a better working world for our clients, creating a legacy of improved business performance. With an ICAS EHWP, your entire workforce and their immediate dependents will have access to services 24/7/365, provided in all of the 11 oļ¬ƒcial South African languages.

ICAS provides a national footprint of health professionals, counsellors, musculoskeletal occupational therapists, social workers and more.

We cater to our programme users all over our country and in every sector. We have been our industry's leaders and innovators since 1996, and we currently manage the wellness needs of over a million South African households. The scale and heritage of ICAS' operations guarantee that our services are backed and provided by highly skilled and qualified professionals.

ICAS' services integrate seamlessly, providing holistic interventions that approach and solve problems from every angle. We have a multi-disciplinary team that includes occupational therapists, physiotherapists, psychologists, nurses, doctors, and a medical review panels which are readily available.

Overview of the Employee Health and Wellness Programme service

ICAS offers a number of bespoke services that will assist your company on employee, managerial, and business levels. No matter what bouquet of services you use, it will always be tailored to your specific needs. The following list provides details all of our available services and describes how they will benefit your people and your organisation.

A unique solution with a measurable impact

We've developed a customisable suite of services by monitoring trends on what affects human capital productivity; assisting both the employee and employer in the most tangible manner.

Technology

Our business intelligence plays a critical part in analysing your company's unique trends and wellness profile. We capture data about your workforce and provide you with clear recommendations and pre-emptive actions to mitigate psychosocial risks.

Experience

Our national and international footprint ensures that our multidisciplinary network can fully support employees. We work with over 1.5 million calls a year and provide over 100 000 face-to-face counselling sessions. This scale and expertise is unmatched by any other organisations in South Africa.

Quality

All our clinical staff require an entry level master's degree qualification, ensuring that your staff will always receive professional guidance. More than 300 clinical psychologists, 200 counselling psychologists, 250 social workers, and hundreds of other professionals are here to support your staff.

Our promise to you

We are the only South African provider to measure the impact of interventions to ensure individual outcomes translate into greater organisational benefits.

Overview of the Employee Health and Wellness Programme service

ICAS offers a number of bespoke services that will assist your company on employee, managerial, and business levels. No matter what bouquet of services you use, it will always be tailored to your specific needs. The following list provides details all of our available services and describes how they will benefit your people and your organisation.

Click on the services below to read more:

  • The ICAS EHWP toll-free line

    Our toll-free line

    Stress can be brought upon by all number of matters, including:

    • Work worries
    • Family concerns
    • Debt management
    • Substance abuse
    • Trauma

    ICAS' professional counsellors are available 24|7|365, providing constant support to employees, and available to discuss problems and concerns.

    After a discussion with a telephone counsellor, a decision to pursue a course of face-to-face counselling can be recommended. Employee can choose their preferred language and convenient times and locations for their counselling sessions. Calling ICAS is free from both landlines and cellphones.

    In addition to our telephonic and face-to-face counselling services, our specially developed LifeManagementā„¢ offering provides professional advice on a range of practical matters through the convenience of a telephone call. Accountants and debt advisors, lawyers, psychologists and social workers are available during office hours to provide expert advice on any of your employee's legal, family, and financial issues.

  • Managerial Consultancy

    Managerial Consultancy

    Our managerial consultancy and managerial referrals support the identified needs within your organisation. ICAS offers specialised services and support for the managers, team leaders, supervisors and HR functionaries within your organisation. Our managerial consultancy and managerial referral services support the unique needs of your organisation.

    This service includes dealing with issues such as (but not limited to):

    • Absenteeism
    • Retrenchment or restructuring support
    • Relationship/interpersonal conflicts

    Stress can be brought upon by all number of matters, including:

    • The Motivation of employees
    • Discipline
    • Providing performance feedback
    • Managing diversity

    The benefits of such tailor made services include:

    • Improving manager and employee relationships by developing people management skill,s thereby developing a managerial toolkit.
    • Assistance in dealing with concerns that may be outside of your skill base, may undermine your management boundaries, or could be absorbing too much of your time.
    • Online material, accessed via the On-the- Go app, that provides material that upskills, supports and informs managers anytime, anywhere.
    • Advisors who provide objective assistance on appropriate interventions for the way forward, in a safe and confidential space.
    • In many instances, employee's personal issues that require professional counselling are the cause of deteriorations in their job performance. Managerial referrals can help your team to reach their full capacity.
  • Onsite Counseling

    Onsite Counselling

    Qualified social workers and psychologists with extensive experience in onsite counselling are available to assist you at your place of business. Our onsite teams also have the ability to provide HIV/AIDS advice and assistance, chronic illness support, as well as assisting in absenteeism and incapacity problems. ICAS staff also assist in promoting programme awareness, so that all employees are aware of the services available to them.

  • Onsite primary healthcare facilities

    Onsite Primary Healthcare facilities

    These clinics offer employees convenient access to primary health care services, and support the implementation of ongoing interventions, lifestyle and disease management. It is imperative for employees to be aware of their health status, as this shapes the platform for any future interventions.

    A team of professional occupational health staff ensure that your medicals are conducted according to required legislation, as well as your workplace requirements. Where employees are found unfit for work, they are classified as temporarily unfit, referred for remedial action, and then reassessed when they are fit for work.

    Our mobile medical services include:

    • Medical surveillance (entrance medicals, pre-employment medicals, baseline medicals, periodical medicals, and exit medicals).
    • Audiometry (hearing tests), spirometry (lung function tests), vision screening (eye tests), urine tests, and blood tests.
    • Wellness screenings.
    • Biological monitoring.
  • Exec | Care

    ICAS On-the-Go: Wellness just became mobile

    The ICAS On-the-Go app provides easily accessible information and contact for employees using the EHWP. Small and large companies need not be concerned about their employee's productivity when they make use of our counselling services. Our in-depth data mining provides detailed, de-identified reports pro-actively advising you of risk factors within your workforce.


    ICAS's Exec|Care facilities have been developed conjunction with one of South Africa's leading interior designers to offer a relaxing wellness experience. Exec|Care offers the following comprehensive assessments:

    An appraisal of personal holistic health risks based on:

    • Family and personal medical history
    • Physical activity profiles
    • Psycho-emotional wellbeing
    • Health and lifestyle status
    • Nutrition profiles

    Extensive Physical Assessments, including:

    • Cardio respiratory tests
    • Graded fitness testing
    • Ergonomic reviews
    • Body composition / anthropometry
    • Extensive systemic clinical reviews
    • Special focus areas
    • Special Investigations
  • e | Care online services

    e|Care Online Services

    e|Care is a uniquely tailored online programme that is provided to all employees.

    This wellbeing portal provides health and wellbeing information that covers all relevant health topics, as well as providing a number of interactive tools and professional advisory services.

    This bespoke service provides your employees with tailored resources specific to their needs. Whether they are striving to lose weight, are dealing with a difficult pregnancy, or need assistance in understanding a chronic disease, these resources are easily made available to them. Physically fit and healthy employees are far more productive and positive when they perform their duties. By caring for your employees' wellness, you directly care for your company's productivity and profitability.

  • ICAS on-the-go

    ICAS On-the-Go: Wellness just became mobile

    The ICAS On-the-Go app provides easily accessible information and contact for employees using the EHWP. Small and large companies need not be concerned about their employee's productivity when they make use of our counselling services. Our in-depth data mining provides detailed, de-identified reports pro-actively advising you of risk factors within your workforce.


  • Trauma counselling

    Trauma Counselling

    Trauma counselling is made available to employees and their dependants who have experienced a traumatic life event within and/or outside the workplace.

    The primary goal of this intervention is to facilitate the immediate recovery process of those who are primary, secondary or tertiary victims of the event. This ensures that they return to being fit for work as soon as possible, whilst vastly decreasing the danger of recurring traumatic stress later in their lives.

    If not addressed, trauma can cause prolonged episodes of extreme emotional distress.

  • Musculoskeletal injury Support

    Musculoskeletal injury support

    Musculoskeletal (MSK) symptoms are the direct cause of workplace degeneration, draining company profits and impeding productivity.


    Professional physiotherapists are available to assist employees with any musculoskeletal concerns they might have, while providing expertly developed exercises and follow up checks to ensure speedy recoveries and a return to optimal work productivity.

    The ICAS MSK helpline has proven to reduce MSK related injuries by

    Thus improving employees' wellness, decreasing their return-to-work time, and reducing the costs of absence and incapacity claims.

  • Psychiatric Services

    Psychiatric Services

    The South African Stress and Health study has found that 30.3% of our adult population will suffer from a mental disorder during the course of a lifetime. ICAS offers a psychiatric referral service which includes recommendations and the referral of an employee presenting with possible psychiatric symptoms to a psychiatrist for a diagnosis and report. This service assists with optimal employee management and relevant workplace decisions.

  • Wellness Days

    Wellness Days

    These employee centered events include comprehensive health screenings and wellness awareness drives, interactively inspiring your staff to live healthier lives. Wellness Days are customised to address your unique company problem areas, catering to your employees' unique needs. Our specialised marketing services target the reasons why it's beneficial for employees to attend Wellness Days, including and catering for everyone.

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