First day


On average in South Africa, 15% of employees miss work every day, costing South Africa R20 billion a year.

First Day Absence in action


Absenteeism has a knock-on effect on productivity, staff morale, and your organisation's bottom line, negatively affecting the daily management of your company. Early intervention is a key factor in managing the cost of absence. It ensures that potential long-term absences, incapacities, and disability are prevented, and allows the most appropriate and cost-effective interventions to take place.

For businesses that are unsure of their cost of absence, and the reasons for their absenteeism, this service provides a consistent and accurate way of identifying the true cost of absenteeism per job role and department, and provides a range of other metrics.

How First Day Absence mitigates risk

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Employees who are feeling ill, or who need to take sudden unplanned leave, report their absence via the toll-free line or USSD before the start of the business day. Data is compiled into a digital report.

Employees' return to work times are reduced because they have telephonic support provided by a registered nurse, as well as ongoing additional support services to call on. All these factors combine to increase resilience and provide a high quality, people-focused solution to absenteeism. Dashboards can be created for you to view anytime, anywhere.

Each case is documented and managed for you, allowing you to focus on your core business functions. These reports provide you with official records of all your staff absenteeism, allowing you to identify trends and take a pro-active approach to the Your First Day Absence dashboard that gives you real me data on the status of your workforce. The data is accessible anywhere and at anytime, providing underlying information that should contribute to reducing your employees' absenteeism.

Your complete First Day Absence solution

Policy alerts and triggers

Early warning of absenteeism allows for effective resource and contingency planning in the workplace.

Medical advice and support

Healthcare professionals suitable for the employee's condition, such as nurses, counsellors, psychologists, social workers, occupational therapists, and physiotherapists, can provide immediate advice and support to the employee.

Absence monitoring

Through analysis of the above information, Proactive Account Management is provided to highlight emerging trends and identify hot spots, providing guidance and advising you on what actions to take to reduce absence.

Online management information

A live suite of online management information that includes absence trends, reasons, analysis, and process compliance is available to you.

A unique solution with a measurable impact

The challenges facing corporates are real-time absence reporting, actual reasons for absence,
contingency mechanisms, and the associated costs. Our First Day Absence offering addresses all these challenges.


All calls to ICAS are toll-free. This means that there are no call costs, even from a mobile phone. This is a significant improvement on the traditional situation of toll-free numbers being free only from landlines.

The strategic advantage of this service is that it captures all data accurately and thoroughly; creating a business intelligence platform for measurable production optimisation and pre-emptive intervention.


Access to our multidisciplinary team of healthcare professionals means that your employees will never be without ICAS' trusted support.


Analysis of absenteeism is a key indicator of the health and wellbeing of an organisation's workforce. Quality strategies are developed to mitigate your specific risks and eliminate the organisational shortcomings at the root of your absenteeism problems.

Our promise to you

Early intervention is the cornerstone of the programme. While providing clear, short-term benefits, early intervention also provides long-term results, reducing long-term absence, chronicity, and early ill-health retirement by nipping your human capital risks in the bud.